Refund Policy

Effective Date: December 19, 2024

At AHYKA Coffees, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help. This Refund Policy applies to both private orders and business orders, unless otherwise stated, and outlines the conditions and procedures for returning products and obtaining refunds.

1. Returns

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a receipt or proof of purchase.

Time Frame

You have 7 calendar days from the date you received your item to request a return. After this period, we will be unable to process your return request.

2. Return Process

To initiate a return, please follow these steps:

  • Notify the Carrier: If your product arrives damaged, you must first notify the shipping carrier about the damage.
  • Contact Us: After notifying the carrier, please contact us using our form here and provide your order number, details of the product, and any images of the damage.
  • Approval: Once we receive your return request, we will inspect the issue and notify you about the approval or rejection of your return via email.
  • Shipping: If your return is approved, we will provide you with instructions on where to send your return. You are responsible for the cost of shipping the item back to us. Shipping costs are non-refundable.

3. Refunds

Approval of Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be processed.

Processing of Refunds

Refunds will be applied to your original method of payment. The processing time may vary depending on your payment method, but it typically takes a few business days to complete.

Damaged Items

In cases where the item is damaged upon arrival, we will process a full refund once the product is returned, following the return process outlined above. No partial refunds will be issued for items that are not returned in the same condition.

4. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Perishable goods (such as coffee beans, once opened)

5. Late or Missing Refunds

If you haven’t received a refund yet, please:

  • Check Your Account: First, check your bank account or payment service for updates.
  • Contact Your Bank or Credit Card Company: It may take some time for your refund to be officially posted.
  • Contact Us: If you’ve done all of the above and still haven’t received your refund, please contact us using our form here.

6. Exchanges

Exchanges are only applicable to private orders and not to business orders. If your item is defective or damaged, we will replace it with the same item. Please contact us using our form here if you need to initiate an exchange.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Customer Support

If you have any questions or concerns about this Refund Policy or any services provided by AHYKA Coffees, please contact our customer support team:

  • Contact Form: Contact us here
  • Mailing Address:
    WD&F Ventures LLC DBA AHYKA Coffees
    2105 Vista Oeste St NW, Suite E - 5203
    87120 Albuquerque, New Mexico, US

Last Updated: December 19, 2024

We reserve the right to modify or update this Refund Policy at any time without notice. Please review this policy periodically for any changes.