Shipping Policy

Effective Date: December 19, 2024

Thank you for choosing AHYKA Coffees! We are committed to providing our customers with the best shipping experience. Below, you'll find our shipping policies for both private and business orders.

1. Shipping Regions

We currently ship to the following regions:

  • United States (Mainland): We ship to all states in the continental United States, excluding U.S. territories.
  • Mexico: We offer delivery only within Mexico City.

Note:

  • We do not ship to PO Boxes. Please provide a physical address for delivery.
  • APO/FPO addresses: We do not currently ship to APO/FPO addresses.

2. Shipping Carriers

We reserve the right to use any shipping carrier that meets our expected level of service. We typically use reliable carriers such as:

  • USPS
  • FedEx
  • UPS
  • DHL

For business orders, we will agree on a preferred carrier with you prior to shipment, based on the service that best fits your needs.

3. Shipping Options

For the US market, we offer the following shipping options:

  • Standard Shipping: Typically 5–7 business days for delivery (varies depending on location).
  • Expedited Shipping: Faster delivery (usually 2–3 business days), available upon request.

Both options can be tracked or untracked, depending on your preference. You can choose your preferred shipping option at checkout.

For the Mexico market, we offer neutral carbon delivery within Mexico City or local collection. Please choose your preferred option during checkout.

In addition, you can choose to offset your carbon emissions by using EcoCart at checkout. 100% of the amount paid for carbon offsetting will go toward sustainability projects aimed at reducing carbon footprints.

4. Free Shipping

We offer free shipping for private orders within the U.S. mainland (not including U.S. territories) for orders over $70 USD, inclusive of any applicable discounts.

For business orders, free shipping may be offered depending on the specific agreement made at the time of ordering. Please inquire for more details during the ordering process.

5. Order Processing Time

  • Private Orders: Typically processed within 1-2 business days after your order is placed.

  • Business Orders: Processing times for business orders vary based on the specific agreement and the shipping service chosen. We are unable to control delays due to factors such as customs clearance, third-party delivery, or international shipping delays.

    Export Process from Mexico (Indicative Timeline):

    • 5 days for preparation and transport to the port
    • 2 weeks at sea (depending on destination)
    • 5 days for customs clearance in the U.S.
    • 2 days for freight forwarding to your location

Please note that these times are indicative and not binding.

Exceptions: During holidays or if products are on backorder, processing times may be extended. You can check live product availability under each product description.

6. Packaging

All our products are carefully packaged in standard boxes to ensure safe delivery. At checkout, you will have the option to offset your carbon footprint by contributing to environmental sustainability efforts.

For business orders, packaging is as follows:

  • Roasted Coffee: Packaged in either 12oz, 2lb, or agreed-upon bag sizes, in boxes on a pallet.
  • Green Coffee: Packaged in 46kg or 69kg jute bags, double-wrapped with internal ecotact wrapping, and placed on a pallet.

7. Tracking and Notifications

  • If you select a tracked shipping option, we will provide you with a tracking number to monitor the status of your order.
  • You will also receive notifications when your order has been shipped.
  • In case of any delays for tracked orders, we will update you in real-time to keep you informed.

8. Shipping Delays and Issues

  • Delayed Shipments: We strive to ensure timely delivery. However, if a delay occurs, we will offer free shipping on your next order (for private orders only). For business orders, we do not offer compensation for delays.

  • Lost or Damaged Packages:

    • If you choose untracked delivery, we do not cover the loss of the package.
    • If you select a tracked delivery option, we will work with you to resolve any issues, including claims for lost or damaged items.
    • Damaged Items: If your package arrives damaged, please contact the carrier immediately, take pictures of the damage, and notify us via our contact form.

9. Returns and Exchanges

Due to the nature of our products, we prioritize customer satisfaction and will accept returns only if the product is damaged upon arrival. If this occurs, please reach out to us using our contact form and provide evidence of the damage.

  • Return Shipping: We do not offer free return shipping. Customers are responsible for any costs associated with returning damaged products.

10. Local Pickup

At this time, we only offer local pickup options in Mexico City. You can choose this option during checkout if you are located in the area.

11. Customer Support

If you have any questions or concerns about these shipping policies or any services provided by AHYKA Coffees, please contact our customer support team:

  • Email: Using our contact form
  • Mailing Address:
    WD&F Ventures LLC DBA AHYKA Coffees
    2105 Vista Oeste St NW
    Suite E - 5203
    87120 Albuquerque, New Mexico, US

Last Updated: December 19, 2024

We reserve the right to modify or update this Shipping Policy at any time without notice. Please review this policy periodically for any changes.